Integrations
Integrations overview
Connect Google, calling, shipping, accounting, and ERP with per-company credentials.
RepDesk connects to email, calendar, calling, shipping, accounting, and ERP systems using per-company credentials. Each tenant (your organization) stores its own keys and OAuth tokens—your data never shares integration secrets with another RepDesk customer.
Where admins configure this:
Admin → Integrations (or the Integrations area your superadmin exposed for your org).
(Screenshot — add later: Admin Integrations page with multiple integration cards.)
Who can change integrations#
Usually admins or org admins only.
Standard users connect personal services (for example Google Workspace for their own mailbox) under My Settings when allowed—see Set up Google Workspace integration.
If a connector is missing from the list, your company may not have purchased or enabled that product—ask your admin.
Common integrations (examples)#
Your exact tiles may differ; typical examples include:
Integration | What it’s for |
|---|---|
Google Workspace | Gmail / Calendar; prerequisite for the Gmail add-on for many setups. |
ShipStation | Shipping labels, carriers, and shipment status on orders / shipments. |
Fishbowl | ERP-backed inventory, SKUs, and order sync. |
JustCall | Calling and messaging workflows. |
QuickBooks Online | Accounting sync where configured. |
Always rotate credentials in the external system (Google, ShipStation, etc.) if you suspect a leak—then re-save the connection in RepDesk.
Marketing vs admin#
Customer-facing overview of what RepDesk can connect to: Integrations (marketing).
Live credentials and status for your company: Admin → Integrations (this article).
Troubleshooting#
Read the error on the integration card or toast—often “invalid client”, “redirect mismatch”, or “blocked by admin”.
Confirm the right Google / ShipStation environment (production vs sandbox).
Escalate to your IT admin for OAuth allowlists and to RepDesk support for product-side failures—include time, integration name, and screenshot.